Q: Some of my customers don’t have e-mail addresses. What about them? A: No problem. We can create a printable template. In fact, if you want, we’ll print it and mail it for you. Q: Will I be able to personalize the email to each person on my mailing list? A: Yes! We will make sure the mailing list is set up so that each person gets a personalized email. Q: How often can I update my email address list? A: You can send new client names to us as well as changes or deletions whenever you have them. We’ll take care of updating your list so that when we send the next Newsletter the mailing list is current. Q: How will I know who viewed my Newsletter? A: We will send you a report after each Newsletter is sent to let you know who viewed it, who forwarded it, who clicked on what links, etc. Q: Is there a minimum number of clients I need to have to do a Newsletter? A: No. The important thing is that you are keeping in touch with your clients. Q: Can you tell me who followed the links in my Newsletter? A: Yes, this is part of the reporting we provide to you. You’ll know who followed the links so that you can easily determine who was interested in that topic, giving you a great reason to make personal contact. Q: How will I find the time to write new articles each month? A: It's easier than you think. You really only need a paragraph or two for each article. Perhaps you read an interesting article in the newspaper or on line. Just write an intro paragraph and your Newsletter can provide a link to any other website so that recipients can view the entire article. Plus, your report will let you know who followed the link and was interested to read more. Q: How many articles do I need to write each month? A: We would recommend at least two, but again, they can be a couple of paragraphs with or without links to another website. Remember, the important thing is that you are keeping in contact with your clients. Q: Can I change the format/template I picked if I find another one I like better? A: Of course, you can make changes at any time. Hopefully you’ll like the one you choose first, but if it's not working for you, let’s find one that does. Over the long term, though, you want to be easily identified by the format you use consistently. We’ll help you find what works for you.